How can we help?
Get answers to common questions, learn how to make the most of CryptoBox, or reach out to our team directly.
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support@cryptobox.appPrivacy & legal
Read how we handle data and the agreement that governs your use of CryptoBox.
Privacy PolicyCommon topics
Quick answers to the questions our team hears most often.
I forgot my master password — what can I do?
Because your master password is never sent to or stored by us, we cannot recover or reset it. If you have an iCloud backup taken before you changed the password, restoring the device may help. Otherwise, the encrypted vault must be reset, which permanently removes its contents. We strongly recommend keeping a written copy of your master password in a safe place.
How do I move my data to a new device?
If you use iCloud Backup, your encrypted vault is included in the backup. Restoring the new device from that backup will bring CryptoBox along. You can also export selected data from inside the app and re-import it after installing CryptoBox on the new device.
How do I add a 2FA code?
Open the Passwords tab and tap the "+" button to create or edit an account. In the Two-Factor Code field, scan the QR code or paste the otpauth:// URI provided by the website. CryptoBox will start generating one-time codes automatically.
How do I hide an album?
Long-press an album in the Albums tab to open the action menu, then choose "Hide Album". Hidden albums no longer appear in the main list and can be revealed again from settings. You can also assign each album its own password for additional protection.
The app feels slow when importing many files
Importing dozens of large photos or files takes time because each item is encrypted on your device. Keep the app in the foreground while importing and ensure your device has enough free storage. If the issue persists, please contact us with the model of your device and the size of the import.
How do I request a feature or report a bug?
We love feedback. Send a message to support@cryptobox.app with as much detail as possible: device model, iOS version, app version, and the steps to reproduce. Screenshots are very helpful (just be careful not to include any sensitive content).